Product Operations Analyst

About the Role:

Key Responsibilities:

• Coordinate information flow between Product Designers, Engineering Squad Leads and other stakeholders, ensuring teams have the information they need to work efficiently.
• Track product initiatives, follow up on action items, identify blockers and help ensure smooth progress across multiple development squads.
• Work closely with Customer Success to identify suitable customers, arrange user interviews and ensure customer feedback reaches the relevant Product teams.
• Research competitor products, features, pricing and market developments, producing clear, insightful and actionable reports.
• Support investigations into customer performance and product usage, using analytics tools and AI to identify trends, explain changes and recommend improvements.
• Help prepare product release notes, feature announcements, internal documentation and customer-facing product materials.
• Continuously improve product development processes, documentation and communication between teams.
• Leverage AI tools to accelerate research, analyse data, automate repetitive tasks and improve operational efficiency.

Requirements:

• A degree in Business, Economics, Engineering, Computer Science or a related field from a top tier university.
• 1–3 years of relevant experience in Product Operations, Project Management, Business Analysis, Product Management or a related role.
• Exceptional proficiency with AI tools, such as ChatGPT, Claude, Gemini and similar platforms, with demonstrated experience using them for research, analysis, automation and productivity improvements.
• Fluent written and spoken English, with outstanding communication skills and the ability to produce clear, concise and professional reports.
• Excellent organisational and project coordination skills, with exceptional attention to detail and the ability to manage multiple tasks and stakeholders.
• Strong analytical and problem-solving skills, with the ability to interpret complex information and translate findings into actionable recommendations.
• A proactive, results-driven mindset, with the ability to work independently, take ownership and follow through on tasks.
• Strong interpersonal skills and the ability to work effectively with technical and non-technical teams.
• A genuine interest in technology, software products and artificial intelligence.

Preferred Requirements:

• Experience working in a fast-paced B2B SaaS or technology company.
• Familiarity with Jira, Confluence, Figma or similar product development and collaboration tools.
• Experience with data analytics tools such as SQL, Metabase, Tableau or Python.
• Experience conducting competitor research, customer research or market analysis.
• Experience building AI-assisted workflows or automations to improve business processes.
• Familiarity with agile software development processes and cross-functional product teams.
• An interest in digital publishing, social media and the media industry.